Diagnostics
The six lenses: reading any moment with precision
Expectation, Experience, Emotion, Effort, Engagement and Effect turn a vague moment into six measurable questions.
8 min. leestijd · 21 augustus 2026
A moment on its own is a label. A lens turns it into a question you can answer with evidence. Expectation asks what we promised. Experience asks what actually happened. Emotion asks how it felt. Effort asks what it cost the employee. Engagement asks what it did to their commitment. Effect asks what it changed in the business. Sixty-four cells, one method.