Resources

The knowledge base for a designed employee experience.

Definitions, diagnostics, templates and benchmarks. Everything here uses the same vocabulary as the methodology, the platform and the Academy.

Articles & guides

Written for people who have to deliver.

Foundations
A test article about Belong
Testing the editorial pipeline.
5 min read
Diagnostics
The six lenses: reading any moment with precision
Expectation, Experience, Emotion, Effort, Engagement and Effect turn a vague moment into six measurable questions.
8 min read
Diagnostics
Closing the Circle Gap between promise and experience
The Circle Gap is the distance between what an organisation promises and what employees actually experience.
5 min read
Foundations
Why the employee experience is a circle, not a funnel
Funnels end. Employment does not. The circle reframes the eight moments as a continuous loop where alumni feed attraction.
6 min read
Design
One moment, one owner: the ownership model
Shared ownership is no ownership. Each of the eight moments needs a single accountable name.
4 min read
Delivery
From Circle Scan to a ninety-day roadmap
A diagnostic that does not end in a dated plan is entertainment. Here is how to convert scores into commitments.
6 min read
Design
Designing the Join moment: the first ninety days
Onboarding is not paperwork. It is the moment where the promise made during Attract is either confirmed or broken.
7 min read

Templates & tools

Circle Scan item bank
Assessment items per moment, pre-mapped to lenses and drivers.
Circle Design Canvas
One-page moment design: promise, standard, owner, driver, metric.
Journey Blueprint
Front stage, back stage and systems, with handover break points.
Action Plan tracker
Impact, effort, owner, deadline and success metric per action.
Manager conversation guides
Development, mobility and stay conversations per moment.
Executive briefing deck
The Circle argument in twelve slides, ready to adapt.

Glossary

The Employee Circle™: The complete employee journey understood as a closed circle of eight connected moments.
Employee Circle Score™: The single composite score describing the health of the whole Circle.
The Circle Gap™: The measured distance between the promised experience and the actual experience.
The Circle Friction™: The effort employees must expend to move through organizational processes.
Critical Moment: A touchpoint with disproportionate effect on how a whole moment is experienced.
Circle Coherence: The degree to which the eight moments behave as one designed experience.

Reference index

Eight moments

Six lenses

Five drivers